Privacy Policy

Welcome to Dave's Hot Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website daveschicken.click, place an order, interact with our services, or otherwise engage with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all users of our website and services located in the United States. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. About Us

Dave's Hot Chicken operates as a food business dedicated to serving our customers with the highest quality hot chicken offerings. We take your privacy seriously and are committed to being transparent about how we handle your personal information.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect are described in detail below.

2.1 Personal Information You Provide to Us

When you interact with Dave's Hot Chicken — whether by placing an order, creating an account, signing up for our newsletter, contacting customer support, or participating in promotions — you may voluntarily provide us with personal information, including but not limited to:

• Full Name: So we can identify you and personalize your experience.
• Email Address: For order confirmations, receipts, marketing communications, and account-related notifications.
• Phone Number: For order updates, delivery coordination, and customer support.
• Mailing or Delivery Address: For the fulfillment of food delivery orders or catering requests.
• Billing Information: Including credit or debit card details, which are processed securely by our third-party payment processors.
• Date of Birth: To verify age where legally required and to provide birthday promotions.
• Dietary Preferences and Restrictions: To tailor your ordering experience and ensure food safety compliance.
• Username and Password: If you create an account on our website.
• Any other information you voluntarily submit through contact forms, surveys, or social media interactions.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, web beacons, and similar tracking technologies. This may include:

• IP Address: Your internet protocol address, which helps us understand your general geographic location.
• Browser Type and Version: The type of internet browser you are using.
• Operating System: The operating system on your device.
• Device Information: Including device type, unique device identifiers, and mobile network information.
• Referring URLs: The website or advertisement that directed you to our site.
• Pages Visited: A record of which pages on our website you have viewed and for how long.
• Clickstream Data: Information about your navigation path through our website.
• Date and Time of Visit: Timestamps of when you accessed our website.
• Search Queries: Terms you searched for on our website.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account to our services or interact with our social media pages, we may receive profile information, friend lists, and other data permitted by your social media privacy settings.
• Food Delivery Platforms: If you place orders through third-party food delivery services (such as Uber Eats, DoorDash, or Grubhub), those platforms may share order-related information with us.
• Analytics Providers: Third-party analytics services such as Google Analytics may provide us with aggregated data about how users interact with our website.
• Marketing Partners: Advertising and marketing partners may provide us with data about your interests and interactions with our advertisements.
• Payment Processors: Our payment processing partners may share transaction confirmation data with us.

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device. We use the following types of cookies:

• Strictly Necessary Cookies: Required for the website to function, such as session management and security cookies.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: Allow the website to remember choices you make, such as language preferences or stored cart items.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements to you and track the effectiveness of our marketing campaigns.

For more detailed information about our use of cookies, please refer to our Cookie Policy. You can manage or disable cookies through your browser settings; however, doing so may affect certain features of our website.

3. How We Use Your Information

Dave's Hot Chicken uses the information we collect for a variety of legitimate business purposes, including:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup arrangements.
• Creating and managing your account on our website.
• Sending order confirmations, receipts, and delivery notifications.
• Coordinating with delivery drivers and third-party delivery platforms.
• Providing customer support and responding to your inquiries, complaints, or requests.
• Processing payments and preventing fraudulent transactions.

3.2 Personalization and User Experience

• Personalizing your experience by remembering your preferences and previous orders.
• Recommending menu items based on your order history and preferences.
• Customizing promotional offers relevant to your interests.
• Improving the layout, navigation, and content of our website based on user behavior analytics.

3.3 Marketing and Communications

• Sending promotional emails, newsletters, and special offers — with your consent where required by law.
• Delivering targeted advertising on our website and through third-party advertising networks.
• Conducting contests, sweepstakes, and loyalty program activities.
• Informing you about new menu items, seasonal offerings, and restaurant news.
• You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.4 Analytics and Business Improvement

• Analyzing usage patterns and trends to improve our products, services, and website functionality.
• Conducting internal research and market analysis.
• Monitoring website performance and diagnosing technical problems.
• Generating aggregate, anonymized statistical reports about our customer base.

3.5 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal processes, including the Federal Trade Commission (FTC) Act and applicable state consumer protection laws.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Dave's Hot Chicken, our customers, and the public.
• Responding to lawful requests from government authorities and law enforcement agencies.
• Detecting, investigating, and preventing fraudulent, unauthorized, or illegal activities.

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to handle your data securely and only in accordance with our instructions. They may include:

• Payment Processors: Such as Stripe, Square, or PayPal, which process payment transactions on our behalf.
• Food Delivery Partners: Including DoorDash, Uber Eats, and Grubhub, who fulfill delivery services.
• Email Marketing Platforms: Such as Mailchimp or Klaviyo, which help us manage and send marketing communications.
• Website Analytics Providers: Such as Google Analytics, which help us understand user behavior on our website.
• Cloud Hosting and Storage Providers: Who host our website and store our data securely.
• Customer Support Tools: Platforms that help us manage customer inquiries and tickets.
• Advertising Networks: Including Google Ads and Meta (Facebook) Ads, which assist in delivering targeted advertisements.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal requests, including:

• Compliance with a subpoena, court order, or other legal process.
• Responses to requests from government or regulatory authorities.
• Situations where we believe disclosure is necessary to protect the rights, property, or safety of Dave's Hot Chicken, our customers, or others.
• Enforcement of our legal rights or to defend against legal claims.

4.3 Business Transfers

In the event that Dave's Hot Chicken undergoes a merger, acquisition, restructuring, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and if your information will be subject to a different privacy policy.

4.4 Aggregate and Anonymized Data

We may share aggregated, anonymized, or de-identified data with third parties for research, marketing, analytics, or other business purposes. This data cannot be used to identify you personally.

4.5 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so, such as when participating in co-branded promotions or referral programs.

5. Data Security

The security of your personal information is a top priority for Dave's Hot Chicken. We implement a range of technical, administrative, and physical security measures designed to protect your data against unauthorized access, loss, misuse, alteration, or destruction.

5.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology.
• Payment Security: We do not store full credit or debit card numbers on our servers. Payment information is handled directly by PCI-DSS compliant payment processors.
• Access Controls: We restrict access to personal information to employees, contractors, and service providers who need it to perform their job functions, and who are bound by confidentiality obligations.
• Firewalls and Intrusion Detection: We use firewalls and monitoring systems to protect our servers from unauthorized access and cyber threats.
• Regular Security Assessments: We conduct periodic reviews of our data security practices and systems.
• Password Hashing: User account passwords are stored in a hashed and salted format, not as plain text.

5.2 Limitations

While we take reasonable steps to protect your personal information, no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that poses a risk to your rights or freedoms, we will notify affected users as required by applicable law, including relevant state data breach notification laws.

6. Your Privacy Rights

Depending on your state of residence in the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the purposes for collection, and the categories of third parties with whom it has been shared.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To opt out, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to what is necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will continue to receive the same quality of service regardless of your privacy choices.

To exercise any of your California privacy rights, please submit a verifiable consumer request to us at [email protected]. We will respond to your request within 45 days, with a possible extension of an additional 45 days when reasonably necessary.

6.2 General Rights for All U.S. Users

Regardless of your state of residence, we offer the following privacy controls to all users:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information in our records.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Opt-Out of Marketing: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
• Right to Object to Processing: You may object to certain types of data processing, such as direct marketing or profiling.

6.3 How to Submit a Privacy Request

To exercise any of your rights described in this section, please contact us using the following methods:

• Email: [email protected]
• Website: daveschicken.click

We may need to verify your identity before processing your request to ensure we are responding to the correct individual and to prevent unauthorized disclosure of personal information.

7. Data Retention

We retain your personal information only for as long as is necessary for the purposes for which it was collected, or as required by law. The specific retention periods depend on the type of information and the purpose for which it is held:

After the applicable retention period, we will securely delete or anonymize your personal information. If deletion is not possible due to technical reasons, we will isolate and protect the information from further processing until deletion is feasible.

8. Children's Privacy

Dave's Hot Chicken does not knowingly collect, solicit, or process personal information from children under the age of 18. Our website, services, and marketing materials are directed at adults only. If you are under 18 years of age, please do not submit any personal information to us through our website or any of our services.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe your child under 18 has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly engage in the collection or processing of personal data from minors under 13 years of age, with additional protections extended to users under 18 in accordance with applicable state laws.

9. International Data Transfers

Dave's Hot Chicken is based in the United States, and we process and store your personal information primarily within the United States. However, as we use certain third-party service providers and technology platforms that may operate globally, your personal information may be transferred to, stored in, or processed in countries other than the United States.

These countries may have data protection laws that differ from those in your jurisdiction. When we transfer personal information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection, including:

• Ensuring that our third-party service providers who receive your data agree to contractual clauses that provide appropriate data protection standards.
• Transferring data only to countries that provide an adequate level of data protection or where appropriate safeguards are in place.
• Implementing technical security measures to protect data during transmission.

By using our website and services, you acknowledge and consent to the transfer of your personal information to countries outside your country of residence, including the United States, where data protection laws may be different from those in your jurisdiction.

10. Cookies Policy Summary

Cookies are small text files placed on your device when you visit our website. We use cookies to improve your browsing experience, analyze site traffic, personalize content, and deliver targeted advertising. Below is a brief overview of our cookie usage:

• Essential Cookies: Necessary for the website to function correctly. These cannot be disabled.
• Analytics Cookies: Help us understand how users interact with our website. We use tools like Google Analytics.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.
• Preference Cookies: Allow our website to remember your settings and preferences.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may impact your experience on our website.

For comprehensive details about the specific cookies we use and how to manage them, please review our full Cookie Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, apps, or services that are not operated by Dave's Hot Chicken. These may include food delivery platforms, social media networks, or partner businesses. This Privacy Policy does not apply to those third-party sites and services.

We strongly encourage you to review the privacy policies of any third-party sites you visit. We have no control over, and assume no responsibility for, the privacy practices or content of third-party websites, even if they are linked from our site. The inclusion of any link to a third-party website does not imply our endorsement of that site or its privacy practices.

12. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. At present, there is no universally accepted standard for responding to DNT signals, and our website does not currently respond to DNT browser signals or other similar mechanisms. We will continue to monitor developments in this area and update our practices accordingly.

California residents may be entitled to additional disclosures under the California Online Privacy Protection Act (CalOPPA) regarding our response to DNT signals. We disclose here that our website does not alter its data collection practices based on DNT signals received from your browser.

13. Legal Basis for Processing (FTC Act Compliance)

Dave's Hot Chicken processes your personal information in compliance with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive trade practices in commerce, including misrepresentations about privacy and data security. Our data processing activities are grounded in the following lawful bases:

• Contract Performance: Processing necessary to fulfill your orders and deliver our services.
• Legitimate Interests: Processing for our legitimate business interests, such as fraud prevention, improving our services, and marketing, provided these interests do not override your rights.
• Legal Obligation: Processing required to comply with applicable federal and state laws.
• Consent: Processing based on your explicit consent, such as signing up for newsletters or accepting marketing communications.

14. State-Specific Privacy Rights

In addition to California residents' rights under the CCPA/CPRA, residents of certain other states may have additional privacy rights under their respective state privacy laws, including but not limited to:

• Virginia: The Consumer Data Protection Act (CDPA) grants Virginia residents rights to access, correct, delete, and obtain a portable copy of their personal data, as well as the right to opt out of targeted advertising and profiling.
• Colorado: The Colorado Privacy Act (CPA) provides similar rights to Colorado residents, including the right to opt out of the processing of personal data for targeted advertising.
• Connecticut: The Connecticut Data Privacy Act (CTDPA) offers Connecticut residents rights similar to those in Virginia and Colorado.
• Texas: The Texas Data Privacy and Security Act (TDPSA) provides Texas residents rights regarding access, correction, deletion, portability, and opting out of targeted advertising.
• Other States: Residents of other states with applicable privacy laws may also have rights under those laws. We are committed to respecting the privacy rights of all our users across the United States.

To exercise any state-specific privacy rights, please contact us at [email protected].

15. How to File a Privacy Complaint

If you have concerns about our data handling practices, we encourage you to contact us first so that we can address your concerns directly and promptly.

15.1 Contact Us First

Please reach out to our privacy team at:

• Email: [email protected]
• Website: daveschicken.click

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

15.2 Escalating Your Complaint to a Regulatory Authority

If you are not satisfied with our response or believe we are not handling your data in accordance with applicable law, you have the right to file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC): The FTC is the primary federal agency responsible for consumer protection and data privacy enforcement in the United States. You can file a complaint at www.ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): If you are a California resident, you may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• Your State Attorney General: Residents of other states may file complaints with their respective state Attorney General's office, which often has jurisdiction over consumer privacy matters.

16. Changes to This Privacy Policy

Dave's Hot Chicken reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date at the top of this page.
• Sending an email notification to the email address associated with your account (where applicable).
• Displaying a prominent notice on our website homepage informing you of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any modifications to this Privacy Policy constitutes your acknowledgment of the changes and your agreement to be bound by the updated terms.

If we make changes that materially affect your rights or how we handle your personal information, we will provide additional notice and, where required by law, seek your consent before implementing such changes.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

We take all privacy inquiries seriously and will do our best to respond to your request within a reasonable timeframe. For general inquiries, please allow up to 5 business days for a response. For formal privacy rights requests, we will respond within the timeframe required by applicable law.